What Is Employee Performance and How to Measure It? Staffino
Ask whether the contextual behaviors, the helping, the volunteering, the supporting, showed up. It requires acknowledging that harmful behavior is also performance, and that it responds to the same kinds of conditions that produce the positive kinds. It requires distinguishing between what a person can do and what they typically do. It rules out treating effectiveness as performance. It rules out treating output as performance. And counterproductive performance, which is the behavior that actively harms the organization or its [...]